Section Menu


Customer Complaint Statistics



Retail Electric Providers
       From:  11/1/2011      To:  4/30/2012

5/21/2012 12:49:53 AM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 373 31 5 202 0 53 78 4
  DBA or Former Names:
[ TXU ENERGY ], [ ASSURANCE ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 221 51 1 55 0 61 22 31
  DBA or Former Names:
[ 1ST CHOICE POWER ], [ CERTAIN ENERGY ], [ FIRST CHOICE SPECIAL PURPOSE INC ], [ FIRST CHOICE POWER INC ], [ FIRST CHOICE POWER - AMS ], [ FIRST CHOICE POWER POLR ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 208 17 7 121 0 20 38 5
  DBA or Former Names:
[ RELIANT ENERGY BUSINESS SERVICES ], [ RELIANT ENERGY ], [ RELIANT ENERGY RESIDENTIAL SERVICES ], [ RELIANT ENERGY GREEN RESOURCES ], [ RELIANT ENERGY SOLUTIONS ]
Graph Company DIRECT ENERGY LP 145 21 1 71 0 13 29 10
  DBA or Former Names:
[ ENERGY AMERICA ], [ ENERGY AMERICA - TEXAS ], [ DIRECT ENERGY BUSINESS SERVICES ], [ ENERGY AMERICA MULTI FAMILY ], [ DIRECT ENERGY ], [ REPUBLIC POWER LP ], [ DIRECT ENERGY MULTI-FAMILY ]
Graph Company AMBIT TEXAS LLC 144 19 0 42 0 64 15 4
  DBA or Former Names:
[ BLUEVISTA ENERGY ], [ BLUEVISTA ], [ BVISTA ENERGY LP ], [ AMBIT ENERGY ], [ AMBIT ]
Graph Company STREAM SPE LTD 143 8 2 67 0 35 23 8
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ], [ STREAM GAS & ELECTRIC LTD ]
Graph Company JUST ENERGY TEXAS LP 124 35 0 53 0 20 15 1
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ ENERGY SAVINGS GROUP ], [ US ENERGY SAVINGS CORP ], [ ENERGY SAVINGS TEXAS CORP ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 105 28 0 50 0 10 16 1
  DBA or Former Names:
[ GREEN MOUNTAIN ENERGY WORLDWIDE ]
Graph Company CIRRO GROUP INC 70 6 1 39 0 10 10 4
  DBA or Former Names:
[ CIRRO GROUP ], [ CIRRO ENERGY ], [ DOMINION ENERGY SOLUTIONS ]
Graph Company CPL RETAIL ENERGY LP 60 6 0 25 0 10 15 4
  DBA or Former Names:
[ CENTRICA CPL LP ], [ CENTRICA US HOLDINGS INC ], [ CENTRICA HOLDCO INC ], [ AMERICAN ELECTRIC POWER COMPANY ], [ CPL ], [ CPL RETAIL ENERGY ], [ CENTRAL POWER AND LIGHT ]
Graph Company ENTRUST ENERGY INC 60 36 0 6 0 8 10 0
 
Graph Company GEXA ENERGY LP 55 2 2 23 0 9 16 3
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ], [ GEXA ENERGY ], [ FPL GROUP INC ]
Graph Company ACACIA ENERGY LLC 51 0 0 3 0 11 4 33
 
Graph Company STAR ELECTRICITY INC 47 4 0 20 0 6 15 2
  DBA or Former Names:
[ STARTEX POWER ], [ SMARTPAY POWER ]
Graph Company YOUNG ENERGY LLC 45 3 0 6 0 16 4 16
  DBA or Former Names:
[ NEW ELECTRICITY ], [ GREEN FIELDS ELECTRICITY ], [ ABC ENERGY ], [ UNO ENERGY ], [ CONNECT! ENERGY ], [ NEW ENERGY ], [ PAYLESS POWER ]
Graph Company DPI ENERGY LLC 36 0 0 12 0 18 3 3
  DBA or Former Names:
[ CURRENT POWER & LIGHT LLC ]
Graph Company ACCENT ENERGY TEXAS LP 34 2 0 20 0 5 7 0
  DBA or Former Names:
[ DYNOWATT ], [ ACCENT ENERGY ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ DYNOWATT LP ]
Graph Company BOUNCE ENERGY INC 32 3 0 16 0 7 6 0
 
Graph Company FULCRUM RETAIL ENERGY LLC 26 4 0 11 0 9 1 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA POWER ], [ TARA ENERGY RESOURCES ], [ VEGA RESOURCES LLC ]
Graph Company SPARK ENERGY LP 21 1 0 8 0 3 8 1
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ], [ SPARK ELECTRIC ], [ SPARK ENERGY HOLDINGS LLC ], [ SPARK POWER ], [ TEXAS ENERGY VENTURES LLC ]
Graph Company TARA ENERGY LLC 18 4 0 7 0 2 5 0
  DBA or Former Names:
[ TARA ENERGY ], [ SMART PREPAID ELECTRIC ]
Graph Company MEGA ENERGY LP 16 0 0 12 0 0 4 0
 
Graph Company PRIER ENERGY INC 16 0 0 11 0 2 3 0
  DBA or Former Names:
[ GENERAL POWER & LIGHT ], [ TODAYS ENERGY ], [ BUBBA POWER ]
Graph Company HUDSON ENERGY SERVICES LLC 16 3 0 10 0 2 1 0
 
Graph Company CHAMPION ENERGY SERVICES LLC 15 0 0 9 0 2 3 1
  DBA or Former Names:
[ AMERICAN COMMERCIAL ENERGY OF TEXAS LLC ], [ EAGLE ENERGY PARTNERS I LP ], [ LEHMAN BROTHERS COMMODITY SERVICES INC ], [ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company FRONTIER UTILITIES LLC 12 5 0 1 0 3 3 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company NOORUDDIN INVESTMENTS LLC 10 0 0 9 0 0 0 1
  DBA or Former Names:
[ POWER EXPRESS ], [ DISCOUNT POWER ], [ TEXAN ENERGY ]
Graph Company BRILLIANT ENERGY LLC 10 2 0 7 0 0 1 0
 
Graph Company TEXAS POWER LP 10 1 0 7 0 1 1 0
  DBA or Former Names:
[ STARLIGHT ELECTRIC ], [ THE POWER OF TEXAS ], [ PRE-PAY POWER ], [ TEXAS POWER ONLINE ], [ NEW MEXICO NATURAL GAS LP ], [ TEXAS POWER ]
Graph Company TEXPO POWER LP 9 1 0 4 0 1 3 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ YEP ], [ TEXPO ENERGY ], [ TEXPOWER ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ]
Graph Company APNA HOLDINGS LLC 9 0 0 7 0 0 2 0
  DBA or Former Names:
[ APNA ENERGY ]
Graph Company SUMMER ENERGY LLC 8 2 0 5 0 0 1 0
 
Graph Company US RETAILERS LLC 7 0 0 5 0 1 1 0
 
Graph Company TRIEAGLE ENERGY LP 7 0 0 3 0 1 3 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ POWER HOUSE ENERGY ], [ PILOT ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company PENSTAR POWER LLC 6 0 0 0 0 2 2 2
  DBA or Former Names:
[ FREEDOM GROUP ], [ FREEDOM POWER ], [ LA RAZA ELECTRIDAD ], [ FREEDOM GROUP LLC ]
Graph Company OUR ENERGY LLC 6 0 0 5 0 1 0 0
  DBA or Former Names:
[ YAM ENERGY LLC ]
Graph Company TEXREP1 LLC 5 0 0 4 0 0 1 0
  DBA or Former Names:
[ EPCOT ELECTRIC ], [ EPCOT ], [ EPCOT ENERGY ]
Graph Company INFINITE ELECTRIC LLC 5 0 0 2 0 2 1 0
 
Graph Company AP GAS & ELECTRIC (TX) LLC 5 0 0 4 0 0 0 1
  DBA or Former Names:
[ AFFORDABLE POWER ], [ AFFORDABLE ENERGY ], [ QUANTUM POWER ], [ AFFORDABLE POWER PLAN ], [ AP COMMERCIAL ]
Graph Company WTU RETAIL ENERGY LP 5 0 0 3 0 1 1 0
  DBA or Former Names:
[ WTU RETAIL ENERGY ], [ WTU ], [ WEST TEXAS UTILITIES ], [ DIRECT ENERGY BUSINESS SERVICES ], [ MUTUAL ENERGY WTU LP ]
Graph Company POTENTIA ENERGY LLC 4 0 0 4 0 0 0 0
 
Graph Company ENERGY PLUS HOLDINGS LLC 3 0 0 1 0 0 2 0
 
Graph Company GATEWAY ENERGY SERVICES CORPORATION 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ ECONNERGY ENERGY COMPANY ], [ GATEWAY POWER SERVICES ]
Graph Company MXENERGY ELECTRIC INC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ VANTAGE POWER SERVICES LP ]
Graph Company GLACIAL ENERGY OF TEXAS INC 2 0 0 2 0 0 0 0
 
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 2 0 0 1 0 0 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NEC RETAIL DIVISION ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company CONSTELLATION NEWENERGY INC 2 0 1 1 0 0 0 0
  DBA or Former Names:
[ AES CORPORATION ], [ NEWENERGY ], [ AES NEWENERGY ]
Graph Company 10K ENERGY LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ MISSION POWER ]
Graph Company TRUE ELECTRIC LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEW CENTURY POWER LLC ]
Graph Company LIBERTY POWER DELAWARE LLC 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company NATIONS POWER LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ CATALYST ENERGY USA INC ]
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company SMARTCOM ENERGY SERVICES LLC 0 0 0 0 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company TERM POWER & GAS LLC (TERM) 0 0 0 0 0 0 0 0
 
Graph Company ANDELER CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ANDELER RETAIL ], [ ANDELER POWER ]
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company 4CHANGE ENERGY COMPANY 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ TXU SESCO ENERGY ], [ TXU SESCO ENERGY LLC ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ], [ PEGASUS STAR ENERGY INC ]
  Totals: 2216 295 20 981 0 409 375 136